Terms of Service

Last updated: January 15, 2026

1. Acceptance of Terms

By creating an account or using The Load Broker's transportation management software ("Service"), you agree to these Terms of Service ("Terms"), our Privacy Policy, and any additional terms applicable to specific features. If you are using the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.

2. Description of Service

The Load Broker provides a cloud-based transportation management system (TMS) that enables freight brokers and logistics companies to:

• Manage shipments, carriers, and customers
• Generate and track invoices and bills
• Process electronic data interchange (EDI) transactions
• Track shipments in real-time
• Generate reports and analytics
• Communicate with carriers and customers

3. Account Registration

Account Requirements

• You must provide accurate and complete registration information
• You must be at least 18 years old
• You must maintain the security of your account credentials
• You are responsible for all activity under your account
• You must notify us immediately of any unauthorized access

Company Accounts

If you create an account for your company:

• You represent you have authority to bind the company
• The company is responsible for all users under its account
• The company must ensure compliance with all applicable laws

4. Subscription and Payment

Subscription Plans

• Services are offered on a subscription basis
• Plan features and pricing are as described at time of purchase
• We may change pricing with 30 days notice
• Upgrades take effect immediately; downgrades at next billing cycle

Payment Terms

• Subscriptions are billed in advance (monthly or annually)
• Payment is due upon invoice
• Late payments may result in service suspension
• All fees are non-refundable except as required by law
• You are responsible for all applicable taxes

Free Trials

Free trials may be offered at our discretion. We may require payment information upfront and will charge your payment method at the end of the trial unless you cancel.

5. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose
• Violate any laws, regulations, or third-party rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to systems
• Interfere with or disrupt the Service
• Resell or redistribute the Service without authorization
• Use automated tools to scrape or extract data
• Impersonate others or misrepresent your identity
• Harass, threaten, or harm other users
• Use the Service to facilitate fraud or deception

6. Your Data

Data Ownership

You retain ownership of all data you submit to the Service ("Your Data"). By using the Service, you grant us a limited license to use Your Data solely to provide and improve the Service.

Data Responsibility

You are responsible for:

• The accuracy and legality of Your Data
• Obtaining necessary consents to upload personal data
• Maintaining backups of critical data
• Compliance with data protection laws

Data Export

You may export Your Data at any time through our export features. Upon account termination, we will provide a reasonable period to export Your Data.

7. Intellectual Property

Our Rights

The Service, including all software, features, designs, and content created by us, is protected by intellectual property laws. We retain all rights not expressly granted.

Your Rights

You retain ownership of Your Data and any content you create. You grant us a license to use Your Data as necessary to provide the Service.

Feedback

Any suggestions, ideas, or feedback you provide may be used by us without obligation to you.

8. Third-Party Services

The Service may integrate with third-party services (payment processors, tracking providers, EDI networks). Your use of these services is subject to their terms. We are not responsible for third-party services.

9. Service Availability

Uptime

We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

Modifications

We may modify, suspend, or discontinue features with reasonable notice. Material changes will be communicated via email or in-app notification.

10. Disclaimer of Warranties

11. Limitation of Liability

12. Indemnification

You agree to indemnify and hold harmless The Load Broker, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Data or content you submit

13. Termination

By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

By Us

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails repeatedly
• We are required to do so by law
• We discontinue the Service (with 90 days notice)

Effect of Termination

Upon termination:

• Your access to the Service ends
• We will retain Your Data for a reasonable period for export
• Provisions that should survive termination will remain in effect

14. Dispute Resolution

Informal Resolution

Before filing a legal claim, you agree to try to resolve disputes informally by contacting us at [email protected]. We will attempt to resolve disputes within 30 days.

Governing Law

These Terms are governed by the laws of [Your State], without regard to conflict of law principles.

Arbitration

Disputes not resolved informally will be resolved through binding arbitration in accordance with [Arbitration Association] rules, except for claims eligible for small claims court.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions.

15. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and us
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Our failure to enforce any right does not waive that right
• Assignment: You may not assign these Terms; we may assign them in connection with a business transfer
• Notices: We will send notices via email or in-app notification

16. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

17. Contact Us

For questions about these Terms, please contact us: