Privacy Policy

Last updated: January 15, 2026

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and billing information when you create an account
• Shipment Data: Origin and destination addresses, commodity details, weight, dimensions, and special instructions
• Carrier & Customer Records: Contact information, MC numbers, DOT numbers, insurance details, and payment terms
• Communications: Messages, support tickets, and correspondence you send to us
• Payment Information: Credit card or bank account details processed securely through our payment processor (Stripe)

Information Collected Automatically

When you use our services, we automatically collect:

• Usage Data: Pages visited, features used, actions taken, and time spent in the application
• Device Information: Browser type, operating system, device identifiers, and IP address
• Location Data: GPS coordinates for shipment tracking (when enabled)
• Log Data: Server logs, error reports, and performance metrics

Information from Third Parties

We may receive information from:

• FMCSA: Carrier safety ratings and authority information
• EDI Partners: Load tenders and shipment status updates
• Tracking Providers: Real-time location data for shipments

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information. We may share information as follows:

• With Service Providers: Companies that perform services on our behalf (hosting, payment processing, email delivery)
• With Business Partners: Carriers, customers, and vendors you choose to work with through our platform
• For Legal Reasons: When required by law, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you direct us to share information

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to:

• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Maintain business records required by regulations

You may request deletion of your account and associated data by contacting us at [email protected].

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

6. Your Rights and Choices

Access and Portability

You can access and export your data from your account settings or by contacting us.

Correction

You can update your account information at any time through your profile settings.

Deletion

You can request deletion of your account and personal data. Some information may be retained as required by law.

Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing message or updating your notification preferences.

Cookies

You can manage cookie preferences through our cookie consent banner or your browser settings.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at [email protected].

8. International Data Transfers

Our services are hosted in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the US where data protection laws may differ from your jurisdiction.

9. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: